Smart Dial legal & trust center
Business Associate Agreement Information
How to request a BAA review for a proposed Smart Dial healthcare workflow.
When a BAA may be needed
A BAA may be required when Smart Dial or a subprocessor creates, receives, maintains, or transmits PHI on behalf of a covered entity or another business associate. Legal counsel should determine the parties and scope.
Review prerequisites
Smart Dial must review the proposed data flow, enabled features, users, call content, storage, retention, vendors, security configuration, and incident contacts. Each subprocessor that may touch ePHI must also have appropriate contractual coverage.
Request a review
Contact Support with your organization name and a high-level description that does not contain PHI. Smart Dial will respond with the information needed for business, security, and legal review.
Request a healthcare and BAA review
Do not include PHI, patient names, recordings, transcripts, or credentials.